Why Choose FeedbackNow over HappyorNot?

A better alternative to HappyorNot

Both FeedbackNow and HappyOrNot provide simple, real-world tools for capturing customer sentiment. But when it comes to choosing a platform that aligns with your business goals and drives long-term success, the differences matter. Discover why forward-thinking companies are turning to FeedbackNow for deeper insights, operational excellence, and actionable results.

What makes FeedbackNow different?

Comprehensive Solution

Unlike HappyOrNot, which focuses primarily on customer sentiment, FeedbackNow delivers a complete, all-in-one solution that bridges the gap between customer experience and operational performance. Our platform goes beyond surface-level feedback to uncover the hidden drivers impacting your business, empowering you to make real-time, data-driven decisions that improve satisfaction, optimize operations, and keep you ahead of the competition.

Simple is Better

FeedbackNow’s Smiley Box® features three intuitive options—Green, Yellow, and Red—designed to maximize response rates by keeping feedback quick and effortless. This streamlined approach eliminates potential biases that can arise with more complex systems, ensuring honest, actionable results. Compared to a four-button solution like HappyOrNot, FeedbackNow’s simplicity drives higher engagement while delivering clear, unbiased insights that truly reflect customer sentiment.

Deeper Insights, Proactive Action

Customer sentiment is only one piece of the puzzle when evaluating the health of your operations. FeedbackNow goes further by integrating additional data points like foot traffic, dwell time, and noise levels, uncovering trends and correlations that impact the customer experience. With real-time alerts when conditions begin to decline, you can take proactive action to resolve issues before they affect customer satisfaction—ensuring a seamless experience every time.

What our partners are saying…

"Montefiore is dedicated to providing exceptional care, compassion, and comfort to every patient. We believe that patient experience is a critical component of quality healthcare. Through our innovative partnership with FeedbackNow, we have been able to elevate experiences at a variety of patient, visitor, and staff touchpoints in real-time, including over 1,200 patient bedsides. We plan to explore new ways to use this technology to provide an even more exceptional experience”

"This new tech being tested at the UTX allows us to capture real-time insights and respond swiftly to customer needs. By leveraging FeedbackNow, we’re not only gathering invaluable data, but also driving meaningful enhancements across our operations."

"We were flying blind. With only 30 patient surveys a month, we couldn't get an accurate picture of our performance. Meanwhile, staff complaints about dirty common areas and restrooms kept piling up. We needed a way to separate fact from fiction and prioritize our efforts. For the first time, we had concrete proof that our efforts were making a difference."

"Manchester Airport now finds itself scoring above the national average of washroom satisfaction across other major UK airports in the UK, as measured by FeedbackNow. 80% of direct competitors in the UK saw a drop in performance vs Q2 whilst MAN improved!"