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Enable your staff to react before the tipping point. Our predictive data shows you exactly when customer sentiment drop off is likely, so you can make adjustments before greens turn to red. We pull in variables such as weather, traffic, inventory, and other custom factors as part of our industry-leading system.
Used in patient rooms, waiting areas, restrooms, and more, leading healthcare organizations are harnessing FeedbackNow to guide them through the industry’s greatest challenges.
With over 5 million customer sentiments collected per month, 3 out of 5 clients are seeing an increase in patient satisfaction of at least 8%.
Worldwide we are seeing retail clients use FeedbackNow to solve issues at unique touchpoints, such as fitting rooms, checkout, self service areas, and more.
Retail clients in North and Central America are seeing an average increase in customer satisfaction of 12.4% within 6 months.
Major airports in Europe and North America are using FeedbackNow to completely redesign their terminals and create the best structure for guest waiting experience.
Within two years, our partner airports in North America have seen an average increase in customer satisfaction of 19%.
FeedbackNow is ideal for any organization that caters to people, and values their sentiment as core to your success.
Retailers of all sizes worldwide, 50+ major airports, and 10+ hospitals trust FeedbackNow to provide live sentiment data with a custom AI interface
We bring our clients the tools to create better customer experiences NOW and tomorrow.
We start by deploying a demo to a concentrated region of your business, and processing the results.
Then, we work together to further develop the scaled use-cases that will help you to thrive.
Together, we gather data and iterate based on results and new factors.
FeedbackNow’s live heatmaps and alerts inform you when and where issues are arising. 70 Million customers per year are using our touchpoints, which receive a response rate of 40%.
