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Access the free report via the link below.
According to Forrester, 2023 will be a year of reckoning for customer experience (CX) programs as companies struggle to focus on customers while navigating a turbulent economy. The character of CX teams will transform, with 20% of them disappearing, 80% lacking essential skills, and their work shifting from strategy to proactive service recovery. Amid these changes, CX differentiation will erode in three-fourths of industries, and the CX tech market will shift as one-third of point solution providers get acquired by platform players.
See the link above for the full report.
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Then, we work together to further develop the scaled use-cases that will help you to thrive.
Together, we gather data and iterate based on results and new factors.
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70 Million people per year are using our touchpoints, which receive a response rate of 40%.
Enable your staff to react before the tipping point. Our predictive data shows you exactly when sentiment drop-off is likely, so you can make adjustments before greens turn to red.
We pull in variables such as weather, traffic, inventory, and other custom factors as part of our industry-leading system.
