Insights
Track and manage your CX performance with intuitive and interactive data analytics
Transform Data into Insights
Our powerful SaaS platform delivers the right information to the right person so they can impact CX immediately.
Access your online dashboard 24/7, see your real-time results on-the-go via mobile, and get automated reports directly in your email inbox.
- Understand performance, identify patterns, and uncover trends
- Get to the root-cause of issues and optimize based on CX data
- Compare performance across time, locations and/or touchpoints
- Test and know how in-flight initiatives and innovations are impacting CX
Features
- Robust Desktop & Mobile App Dashboards
- Unlimited Logins
- Customized Reporting Functionalities
- Scoring Capabilities
- Location Based Views of Vote Volume & Satisfaction
- Powerful and Secure Cloud Infrastructure
- Data Integration via API Access
- Multi-lingual Support
- Suspicious Vote Data & Outlier Data
- Benchmark Data against Industry
