How FeedbackNow Works
1- Instantly Measure
Intuitive devices allow organizations to achieve high customer feedback response rates
- Wall-mounted
- Countertop
- Stand alone
- Leather folders / Cheque folders
Swiss made and combining IoT, wireless, LoRa, SigFox, GSM, and proprietary Radio frequency technologies
Our solution can be deployed worldwide without any IT integration. Developed and built in Switzerland, the robust construction of the Smiley Box ensures high resistance to water and impact, complete with a battery life of more than a million clicks.
Powerful and secure
Fully integrated digital devices
- Virtual Smiley Box for mobile or tablet
- Meeting efficiency add-on for Outlook
- Help desk and ticketing Smiley solution
- App and website add-ons
Tailored solution
Reactive and dedicated support
2- Identify Trends and Disruptions
Regular Reports
Receive reports directly to your mailbox at selected frequency, filled with ready to use and relevant analysis.
Real-time Results
Get alerted anywhere
View results in-App or on the Web
Integrated API
Team of experts
We encourage you to take advantage of our experience and let our team of service experts advise you and help to improve your own customers’ satisfaction.
3- Take Action and Optimize Operations
Impact Customer Satisfaction
Accurate real-time data collection highlights the impact of each CX improvement your staff makes, enabling you to raise customer satisfaction levels daily.
Share your findings
Our product is designed to make sharing results easy, creating awareness among employees and motivation for continuous improvement in customer service excellence.
Impact your bottom line
Higher customer satisfaction levels have a direct result on the bottom line as satisfied customers are more loyal and likely to recommend your services.
Create brand awareness
Once satisfied with your results, publishing them creates brand awareness and certifies your service excellence.
Sustained results
Our unique methodology has been developed with one objective: helping you implement and sustain tangible service improvement. We don’t only deliver data; we provide a full service solution for your improvement.
Get the most out of our service
Our team of service experts are available to help identify training needs and organize workshops to ensure you are getting the most out of your solution.