Improving Feedback with Behavioral Science Principles
At FeedbackNow, we are always looking for data-backed ways to improve operational excellence and the customer experience. We are excited to feature a blog post from Dr. Susan Weinschenk, CEO and Chief Behavioral Scientist, and Guthrie Weinschenk, COO at The Team W, Inc. Dr. Weinschenk is renowned for her work in behavioral science, with decades of […]
Can You Lower Costs by Improving Your Customer Experience?
YES! Let’s talk about how… There is a large body of evidence demonstrating a strong correlation between customer experience (CX) and revenue generation. Forrester’s research found companies that lead in customer experience outperform laggards by nearly 80%1. However, during periods of economic hardship, many companies and organizations hesitate to make the necessary investments to […]
Surveys vs FeedbackNow – Which Tool is Best?
You know you need to be monitoring customer experience, especially when customer expectations are higher than ever and there are so many product and service options for them to choose from. According to Zendesk, 50% of consumers will switch to a competitor after one bad experience, and 80% will switch to a competitor after more […]