Sentiment
Capture real-time customer satisfaction feedback and build physical - digital harmonization
PHYSICAL
Touchless Smiley Box
As businesses reopen, cleanliness and hygiene are paramount, and consumers expect comfort and control over their immediate environments. Now more than ever, collecting feedback in the moment of experience is crucial in learning how to ensure visitors feel safe.
Responding to current market needs while keeping our point-of-contact philosophy, we are introducing an innovative contactless feedback collector: The Touchless Smiley Box.
Benefits of Going Touchless
- Continue to amass critical CX feedback where it matters, when it matters, while offering more comfort and peace-of-mind
- Enable CX data collection in a contactless manner at the point-of-experience: simply hold a finger in front of the chosen satisfaction level and see the corresponding light flash
- Show customers you are adapting to the new normal and innovating with the current times
- Collect extremely high volumes of authentic and unbiased feedback sentiment with three specific points of satisfaction
Same Everything... with New Technology
- Same mounting option as our original Smiley Box
- Same versatile size and battery life
- Same incredibly powerful analytics insights
- Same connectivity and backend technology
- Same actionable data through customizable real-time alerts
- NEW Sensor technology for contactless feedback
PHYSICAL
Smiley Box
Increase response rates by over
40%
Instant and Actionable Feedback. As the only real-time feedback collector in the market, our solution takes under 2 seconds for feedback to reach your front-line teams
Seamless and Frictionless. Capture the most authentic and unbiased feedback sentiment with only three possible responses in-the-moment of CX
Convenient, Anonymous & Safe. Pick from any of our 100% anonymous-feedback solutions for each unique touchpoint and prioritize customer safety with antiviral & antimicrobial coated devices
Limitless Customizations
Affordable Best-in-Class Technology
No heavy IT involvement. State of the art technology for an entirely wireless plug-and-play solution, at impressive prices
Intelligent anti-tampering. Thoughtfully designed to avoid fraud and filter out unreliable responses to ensure data accuracy
Long-lasting. Over three years of battery life and three years product guarantee
DIGITAL
Get a Holistic View of your CX
Do not miss an opportunity to inform a seamless journey in the moment of engagement by revealing areas of inconsistent CX across both your physical and digital touchpoints. Offer your customers the convenience of choice, letting them use their own devices or reach them where they are at in their digital journey, across any channel, while maintaining exceptionally high response-rates.
Simple, Easy and Secure. Capture valuable and actionable real-time feedback sentiment with only three buttons on any device, completely anonymously and wherever you want.
Get Fast, In-Depth and Contextual Feedback. Gain a deeper understanding of the ‘why’ with rapidly appearing follow-up questions or custom reason codes, and capture contextual input with open-ended comments
Unlimited Customization Options. Choose your channel, customize the design, ask one or multiple questions, include reason codes with personalized icons, add open-text comments, display live results or in-depth statistics at the end, and so much more…
Choose your Digital Solution
- Tablets
- Embed
- Links
- QR Code
TABLETS
Take all that digital has to offer wherever you want to gather location-specific data with our Tablet solution. Customize your display and design by including your logo, changing the background or text color and make the tablet content and placement fit your specific business needs.
EMBED
Embed our virtual Smiley Box anywhere using interactive iframes, modals or pop-ups!
On your website. Embed Virtual Smiley Boxes directly into your website where it matters the most to gather real-time relevant insights
Email Signature. Embed a Virtual Smiley Box in your email signature to gauge the quality of the service provided and rapidly identify areas of improvement
And many more. Mobile apps, POS systems, intranets, online stores…
LINKS
Get contextual and timely feedback via SMS, push-notification, or email
Right device, right time. Send a link directly after a customer engagement
Capture anonymous data. Garner very high volumes of feedback by ensuring complete anonymity and identify trends for improvement
QR CODE
Offer customers a touchless choice by deploying QR codes – a perfect complement to our industry leading Smiley Box
Get more. Capture additional layers of contextual feedback with multiple questions, reason codes and free-text comments
Add them anywhere. Automatically print QR code on receipts at any point-of-sale
Better together. Offer QR codes as a touchless option in-tandem with our Smiley Box and get both physical and digital results in a single holistic view
