Improving Feedback with Behavioral Science Principles
At FeedbackNow, we are always looking for data-backed ways to improve operational excellence and the customer experience. We are excited to feature a blog post from Dr. Susan Weinschenk, CEO and Chief Behavioral Scientist, and Guthrie Weinschenk, COO at The Team W, Inc. Dr. Weinschenk is renowned for her work in behavioral science, with decades of […]
A New Chapter with a Spin-off and Series A Funding
As CEO of FeedbackNow, I’m thrilled to share some exciting news that marks a significant milestone in our company’s journey. As of September 2024, FeedbackNow has officially spun off from Forrester Research, Inc. and secured Series A funding led by Motivate VC, Uncorrelated Ventures, and AI Growth Capital Partners A New Era of Innovation and […]
Real-Time Operations: The Tech Investment That Will Set Your Airport Apart
The recent Amadeus Travel Technology Investment Trends study (read about it here!) reveals insights into where airports are focusing their technology investments in 2024 and beyond. With an expected 17% increase in tech spending, it’s clear that airports recognize the critical role that innovative solutions will play in improving operations and enhancing the passenger experience. […]
Innovative Ways Hospitals Are Improving Patient Experience
Creating meaningful patient experiences remains a top priority for healthcare organizations. Recent research from The Beryl Institute reveals just how vital patient experience is, with an overwhelming 96% of healthcare consumers rating it as important or very important. Yet, effectively delivering positive patient experiences can be challenging in the intricate, fast-paced healthcare environment. Hospital systems […]
Can You Lower Costs by Improving Your Customer Experience?
YES! Let’s talk about how… There is a large body of evidence demonstrating a strong correlation between customer experience (CX) and revenue generation. Forrester’s research found companies that lead in customer experience outperform laggards by nearly 80%1. However, during periods of economic hardship, many companies and organizations hesitate to make the necessary investments to […]
Surveys vs FeedbackNow – Which Tool is Best?
You know you need to be monitoring customer experience, especially when customer expectations are higher than ever and there are so many product and service options for them to choose from. According to Zendesk, 50% of consumers will switch to a competitor after one bad experience, and 80% will switch to a competitor after more […]
What’s Behind the Smileys?
Does anything actually happen when you push the button? We’ve all seen them. “How was your experience?” accompanied by some number of smiley faces to press so that you can communicate how you feel about a service or process you just experienced. You’re left wondering if this is just a ploy to give the impression […]